Politique de remboursement
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at jasmodel2020@hotmail.com. If your return is accepted, we’ll tell you how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at jasmodel2020@hotmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
EU Right of Withdrawal
If you are an EU consumer, you have the right to withdraw from your purchase within 14 calendar days of receiving the last item in your order, including weekends and public holidays, without giving any reason.
How to start a return or cancellation:
- For delivered orders: log in to your customer account at https://account.jasmodel.shop to submit a return request.
- If you checked out with a phone number only: please use the link in your SMS order confirmation to submit your request — you cannot use the customer account URL without an email address.
- For unfulfilled orders: you may cancel through your customer account before the order is fulfilled.
Returning your item: Once we confirm your withdrawal, please return the item within 14 days. Items must be unused and in their original packaging.
Refunds: We will process your refund within 14 days of receiving the returned item. Your refund will include the original standard outbound shipping cost. Return shipping costs are the customer's responsibility unless the item is defective or incorrect.
Exceptions: The right of withdrawal does not apply to custom-made products, unsealed personal care items, perishable goods, or other categories exempt under applicable law.